How can we help?

Write to us

For help with the app, your account or a subscription, or to tell us about a reading that went wrong, write to hello@tarotseeker.ai. Please write from the address you sign in with, so we can find your account.

What is free, and what Adept adds

Seeker is free and includes one full reading a month with the smaller spreads, and a card of the day. Adept opens every spread, more readings and follow-up questions, clarifiers and the Adept guides. Prices and renewal terms are in the terms of use.

Managing or cancelling Adept

Adept is billed by Apple. In the app, open Settings and choose Manage subscription, or go to your Apple Account settings on your iPhone. Cancelling stops the next renewal; Adept stays open until the end of the period you have paid for.

Refunds are handled by Apple. You can request one at reportaproblem.apple.com.

Restoring a purchase

If you bought Adept and the app does not show it, sign in with the same account you used before, open the Adept offer and tap Restore purchases. If it still does not appear, write to us and include the date of the purchase.

Deleting your account and data

In the app, open Settings and choose Delete account. This permanently erases your account, your readings and journal, your cards of the day and any shared links. Deleting your account does not cancel an Apple subscription, so cancel Adept first.

You can also ask us by email to delete your account, or for a copy of your data. The privacy policy explains what we keep and for how long.

A reading that did not feel right

Write to us with the date of the reading and the question you asked, and we will look into it. Readings interpret the cards; they cannot know the future and are no substitute for medical, legal or financial advice. If you are going through something difficult, please reach out to someone you trust or to a local support service.